AI/expert system applications for the automated office

AI/expert systems enable machines to emulate human thinking. Originally, AI technology was directed toward scientific applications, but now office applications are available for all computer configurations. AI/expert systems can enhance the quality of human thinking by decision makers in an organization and increase productivity. Organizations can develop expert· systems following a customized, semi-customized, or off-the-shelf software approach. Expert systems "clone" the best thinking of company gurus and distribute that knowledge wherever and whenever required. Programs currently available for office applications include decision making, training, word processing, and retrieval systems. The problems solved by AI/expert systems can be large or small but should be of a nature to justify the time and expense involved in developing such systems. Just as the acquisition of office automation was once deemed critical to company survival, so too will be the development of expert systems, the newest competitive edge.